General Terms and Conditions

Scope of application

These General Terms and Conditions (hereinafter “GTC”) apply to all contracts between EURASIAMED or Ralph Steuernagel as its legal representative (hereinafter „Seller“) and the consumer or entrepreneur (hereinafter „Customer“), which are concluded via the website of EURASIAMED, namely www.eurasiamed.de.

If the customer uses its own general terms and conditions, their inclusion is expressly rejected, unless otherwise expressly agreed between the parties in writing.

Subject matter of the contract

The subject matter of these GTC is the booking of on-site seminars, online seminars via livestream and online courses for self-study at EURASIAMED.

The Blended learning system of the seller includes the opportunity to benefit from the seller's training in three different ways:

1. With Online seminars via livestream the customer can take part in fixed dates and time-limited post-interviews.
2. The additional services offered Online courses for self-study (web-based training) can be completed at any time without a fixed date, with access varying between 1-12 months depending on the course and subject area.
3. With On-site seminars The physical exchange in the group is possible on fixed dates. There are no post-interviews.

All training and further education courses, which are held as online seminars via livestream or online courses for self-study, are managed via the EURASIAMED Learning Management System (LMS). After a one-off registration on this platform, every customer has access to all booked courses, upcoming live seminars and meetings, all teaching units in the Postview, all Scripta, learning checks, recommendations for self-awareness and links to external sites. At the end of the booked course duration, the respective access will be deactivated and completely deleted. If the customer is interested in using the access for a longer period of time, even beyond the duration of the respective course, the seller offers an extension option for 3 months at a cost price of 50 € plus VAT for all online seminars via livestream and for all web-based trainings. This extension option must be requested in writing (by e-mail) by the end of the regular access period. After the regular expiry date, access will be permanently cancelled and cannot be restored for the purpose of renewal.

Venue The seminar venue is currently Dipperz near Fulda (Biohotel LindenGut). EURASIAMED reserves the right to change the location and/or dates of the seminars in exceptional cases. Planned face-to-face seminars may also be converted into online-only seminars if attendance on site is impossible due to force majeure (e.g. epidemic) with restrictions on freedom of assembly or due to a possible health risk to participants. In such cases, the seller shall inform the customer of the planned changes in good time.

Face-to-face seminars may be broadcast online via livestream and recorded using audio and video technology. Images or voices of the participants can be recorded and made available to other participants in the post-view. There are three participation options: Live on site, online via livestream or online as web-based training.

Online seminars and web-based training courses can be accessed online anywhere by the customer via an internet-enabled desktop PC, notebook, tablet or smartphone.

If the subject matter of the contract is the booking of several events with the seller (hereinafter „subscription contract“), the seller undertakes to deliver the contractually owed goods to the customer for the duration of the agreed contract term in the contractually owed time intervals against payment by the customer.

These GTC apply accordingly to the purchase of tickets and vouchers as well as additional services such as seminar recordings, scripts or other material offered via the seller, unless the nature of the matter or individual contractual collateral agreements provide otherwise.

Conclusion of contract

The events and lectures offered in the seller's online shop are merely offers for which, in addition to binding registration by the customer, the availability of corresponding capacities is also required.

In particular, the seller is entitled to cancel an offer to participate in an event even after the customer has submitted it, without the latter being entitled to conclude a purchase contract.

The allocation of the limited number of seminar places is based on the receipt of complete registrations. Only registrations from customers whose registrations are complete and for whom payment has been made in full can be considered.

The customer can submit his offer to conclude a purchase contract for participation in an event or the purchase of tickets and vouchers via the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping basket and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods contained in the shopping basket by clicking the button that concludes the ordering process.

Furthermore, the customer can also submit the offer to the seller by telephone, fax, e-mail or post.

The seller can accept the customer's offer within five days,

• by sending the customer a written confirmation or a confirmation in text form (fax or e-mail), whereby the receipt of the confirmation by the customer is decisive in this respect, or
• by delivering the desired confirmation of participation or the ordered ticket to the customer, whereby the receipt of the goods by the customer is decisive in this respect, or
• by requesting payment from the customer after the order has been placed.

If several of the aforementioned alternatives exist, the contract is concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the sending of the offer.

If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer with the consequence that the customer is no longer bound by his declaration of intent.

All correspondence regarding the order up to the conclusion of the contract shall take place exclusively in German. The same applies to events, seminars and training courses.

Orders are generally processed and contact established by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is entered correctly so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

Prices and payment methods

Unless otherwise stated in the seller's product description, the prices quoted are total prices plus statutory VAT. Any additional delivery and shipping costs will be indicated separately in the respective product description.

For deliveries to countries outside the European Union, further costs may be incurred in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

If advance payment by bank transfer has been agreed, payment shall be due immediately after conclusion of the contract, unless the parties have agreed a later due date.

The seller uses various external service providers to process the payment modalities, as listed below.

When using these payment service providers, the data required for processing the transaction (name, bank details, invoice amount) is forwarded to these third parties and stored there in accordance with the data protection regulations. The seller has no influence on these processes.

If the customer has any reservations about this procedure, these should be clarified directly with the payment service providers.

If the customer objects to this handling, the order process can only be used if the customer instructs the seller to make the payment himself.

If the payment method „PayPal Express“ is selected, payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: „PayPal“), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer selects „PayPal Express“ as the payment method during the online ordering process, he also issues a payment order to PayPal by clicking the button that concludes the order process. In this case, the seller already declares acceptance of the customer's offer at the point in time at which the customer triggers the payment process by clicking the button concluding the order process.

Right of cancellation

If the customer is a consumer within the meaning of § 13 BGB (German Civil Code) who has his permanent residence in the Federal Republic of Germany or at least orders from and to Germany using a German shipping address, he is generally entitled to the statutory right of cancellation.

Further information on the right of cancellation can be found in the seller's cancellation policy. However, it should be noted that the right of cancellation does not apply by law to the majority of services offered by the seller:

Pursuant to Section 312g (2) No. 9 BGB, unless otherwise agreed, there is no right of cancellation for contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision of services. Accordingly, a right of cancellation is also excluded for contracts relating to the sale of tickets for scheduled leisure events.

Delivery and shipping conditions

In principle, the booking and ticket dispatch between seller and customer only takes place online, so that no further costs are regularly incurred for dispatch.

Should goods nevertheless be delivered in individual cases, they shall be dispatched to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive. Notwithstanding this, if the payment method PayPal is selected, the delivery address provided by the customer to PayPal at the time of payment shall be decisive.

If the transport company returns the dispatched goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful dispatch. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had given him reasonable advance notice of the service. Furthermore, this does not apply with regard to the costs for the return shipment if the customer effectively exercises his right of cancellation. If the customer effectively exercises his right of cancellation, the provision in the seller's cancellation policy shall apply to the return costs.

Self-collection is not possible for logistical reasons.

Tickets and vouchers as well as confirmations of successful event bookings are provided to the customer as follows:

• per download
• by e-mail
• by post

Contract duration and cancellation; cancellation conditions and subscription contracts

The following cancellation option applies to the seller's on-site seminars after successful registration by the customer:

The customer must notify the seller in writing of the cancellation of the contract. Cancellation fees are also due. These are based on the time of receipt of the cancellation notice and amount to 10% of the total seminar fee without discount in the event of cancellation by the participant up to 6 weeks before the start of the face-to-face seminar, 50% up to 30 days before and 100% of the participation fee thereafter and are payable to the seller with immediate effect.

In order to prevent acute cancellation (e.g. due to illness), we recommend taking out seminar cancellation insurance.

Subscription contracts are concluded for a limited period of time for the contract term shown in the respective product description in the seller's online shop and end automatically at the end of the contract term.

The customer has the right to terminate subscription contracts for good cause if he cannot or does not wish to continue the subscription. Good cause exists if the cancelling party cannot reasonably be expected to continue the contractual relationship until the agreed termination or until the expiry of a notice period, taking into account all the circumstances of the individual case and weighing up the interests of both parties. The justification must be submitted to the seller in writing or in text form (e.g. by e-mail from the customer) and will be reviewed by the seller.

Services already used by the seller under the subscription contract cannot be refunded in the event of effective cancellation, so that only a pro rata refund will be made for the remainder of the contract term.

Partial payment/retention of title

Participation in the events offered by the organiser is not possible without full payment. Partial payment as such is invalid unless explicitly agreed otherwise in writing between the parties.

If an instalment payment agreement has been made between the parties, the instalment payments are to be transferred to the seller monthly by standing order on the dates specified in the invoice. If two instalments are not paid, the entire training fee is due by bank transfer within two weeks of the second instalment not being paid.

If, in exceptional cases, the seller makes advance payment for the customer, he shall retain title to the delivered goods until the purchase price owed has been paid in full.

Webinar archive/copyright

When booking a webinar, online seminar or online course (web-based training), the customer receives the personalised access data for their booked course by e-mail after receipt of payment. Access is limited to 3 months after receipt of the booking confirmation.

By participating in the events offered by the seller and purchasing additional goods from the seller, the customer undertakes to respect the copyright of the works provided as well as the © copyright of EURASIAMED Ralph Steuernagel and not to reproduce or pass on to third parties any materials provided in written, image or data carrier form without written authorisation. This also includes their distribution in social media or direct use in your own courses.

When participating in the events, the seller shall inform the customer that photographs and copies will occasionally be taken and that recordings will be made. If the customer does not agree to this, he has the opportunity to object to this and to avoid his presence in the recordings and on the material to be produced by following the corresponding instructions.

Should the seller become aware of any disregard of these regulations by a customer, he reserves the right to take legal action against the customer.

Warranty/liability

EURASIAMED is an institution for the education and training of therapists as well as for coaching and training of private individuals and bears no responsibility or liability for the therapeutic needs of its participants.

All seminars are conducted by Ralph Steuernagel and his team of lecturers to the best of their knowledge and belief and are based on the content listed in the respective event descriptions.

The cancellation or modification and, if applicable, unscheduled extension of individual parts of the service shall not entitle the customer to withhold the purchase price or to make a partial deduction, provided that the reasons are not attributable to the seller. If the seller is responsible for the cancellation of individual services, he shall have the right to replace these services with other services of equal value. If the Seller uses guest lecturers to conduct and organise its seminars, these shall be used on a topic-specific basis without obligation and may be replaced by new guest lecturers at any time.

The seller assumes no liability for the performance and information provided by the guest lecturers; in particular, their behaviour or the replacement of these guest lecturers does not entitle the customer to retain the purchase price or to a partial deduction.

In the event of cancellation of the seminar by EURASIAMED, no liability or compensation claims can be asserted by the customer. If no alternative date can be agreed between the parties, the customer will be refunded any fees already paid by the seller by bank transfer within 8 days.

The statutory provisions on liability for defects apply to the purchase of goods via the seller's website.

The customer is requested to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer fails to do so, this shall have no effect on his statutory or contractual claims for defects.

For damages that do not affect life, body or health, the seller is only liable for his own grossly negligent or intentional behaviour.

Redemption of promotional and gift vouchers

Vouchers that are issued free of charge by the seller as part of promotional campaigns with a specific period of validity and that cannot be purchased by the customer (hereinafter “promotional vouchers”) can only be redeemed in the seller's online shop and only during the specified period.

Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotion voucher.

Vouchers that can be purchased via the seller's online shop (hereinafter referred to as “gift vouchers”) can only be redeemed in the seller's online shop, unless otherwise stated in the voucher.

Gift vouchers and remaining credit on gift vouchers can be redeemed until the end of the third year after the year in which the voucher was purchased.

All vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.

Only one voucher can be redeemed per order.

The following applies to promotional vouchers: The value of the goods must be at least equal to the amount of the voucher. Any remaining credit will not be refunded by the seller.

If the value of the voucher (gift voucher or promotional voucher) is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.

The balance of a voucher, including any remaining balance, is neither paid out in cash nor does it bear interest.

The voucher will not be refunded if the customer returns the goods paid for in full or in part with the promotional voucher within the scope of his statutory right of cancellation, insofar as he is entitled to do so.

The voucher is only intended for use by the person named on it. The voucher may not be transferred to third parties. The seller is authorised, but not obliged, to check the material entitlement of the respective voucher holder.

Data protection

The collection and processing of all personal data is carried out in accordance with the currently applicable statutory data protection regulations of the Federal Republic of Germany. Only such personal data is collected and processed as is necessary for the fulfilment of the contract between buyer and seller. Details can be found in the „Privacy Policy“ section of the website.

Applicable law; place of jurisdiction

The law of the Federal Republic of Germany shall apply to all legal relationships between the parties to the exclusion of the laws on the international purchase of movable goods. The place of jurisdiction for all disputes between the buyer and seller is Königstein im Taunus.

Alternative dispute resolution

The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Severability clause

Should individual provisions of this contract be invalid or unenforceable or become invalid or unenforceable after conclusion of the contract, this shall not affect the validity of the remainder of the contract.

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Status: January 2025