Privacy policy

EURASIAMED private practice Ralph Steuernagel

General information

The following information provides a general overview of what happens to your personal data when you visit our website. Personal data is all data with which you can be personally identified.

Data recording and collection on our website

The data processing on this website is carried out by us, the website operator. You can find our contact details below under “Controller“ or in the legal notice of this website.

On the one hand, your data is collected when you provide it to us. This may, for example, be the data you enter in our contact form. Other data is collected automatically or with your consent by our IT systems when you visit the website - primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website. Some of this data is collected to ensure the technically error-free provision of our website. Other data may be used to analyse your user behaviour on our website.

Note on data transfer to the USA

Our website includes tools and services from companies based in the USA. As a result, personal data may be passed on to the US servers of the respective companies. We expressly point out that the USA currently (Status: September 2022) are not a safe third country within the meaning of EU data protection law under the GDPR. US companies are obliged to disclose personal data to security authorities without you as the data subject being able to take legal action against this or being informed about it. It can therefore not be ruled out that US authorities (such as intelligence agencies) may process, analyse and permanently store your data on US servers for surveillance purposes. We have no influence on these processing activities. If you have any further questions about this, you can contact your local data protection authority or contact us directly.

Data protection

We treat your personal data confidentially and in accordance with the applicable statutory data protection regulations and this privacy policy.

We would like to point out that data transmission on the Internet (e.g. via contact forms, e-mails or in chats) can have security gaps. Complete protection of data against access by third parties is not possible or hardly possible. The measures provided and taken by us to protect your personal data correspond at least to the current standard, so that your data, insofar as it is collected and processed by us, is protected in the best possible way.

If you have any further questions about the general protection of your data, please refer to the following privacy policy or contact us personally.

Storage duration

Unless we specify a specific storage period, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, we will delete your data unless we have other legal reasons for storing your data or have to comply with legal regulations that speak against it.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given us additional consent for data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with a supervisory authority or with the supervisory authority responsible for us.

Further details on this can be found in the following privacy policy or you can contact us directly if you have any questions about the handling of your data by our company.

The use of third-party analysis tools and tools on our website

When you visit our website, your behaviour on the Internet may be statistically evaluated. This is mainly done using cookies and so-called analysis programmes.

Detailed information on these tools and the analysis programmes we use can also be found below in our privacy policy.

Objection to advertising e-mails

We hereby expressly prohibit the use of the contact data published by us as part of our obligation to provide a legal notice for the purpose of sending unsolicited advertising and information material. We expressly reserve the right to take legal action against the sender or client in the event of infringement (e.g. in the event of unsolicited sending of advertising information, spam e-mails, etc.).

Mandatory information on data protection

Note on the responsible body

The controller is a natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

The controller responsible for data processing on our website is :

EURASIAMED private practice

Ralph Steuernagel
On the heath 20
61476 Kronberg im Taunus

You can reach us at the following e-mail address: private practice(at)eurasiamed.de

You can reach us on the following telephone number: +49 - (0)6173 - 99 879 21

SSL or TLS encryption on our website

Our site uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and confidential content, such as enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of your browser displays „https://“ and the lock symbol in front of it.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time. All you need to do is send us an informal e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

General information on the right to object to the collection of data in special cases and to direct marketing (Art. 21 GDPR)

IF DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 ABS. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (ART. 21 (1) GDPR).

IF YOUR PERSONAL DATA ARE PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO SO-CALLED “PROFILING“ INSOFAR AS IT IS CONNECTED WITH SUCH DIRECT MARKETING. "PROFILING" INSOFAR AS IT IS CONNECTED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (ART. 21 PARA. 2 GDPR).

Right to lodge a complaint with a competent supervisory authority

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

The data protection authority responsible for us can be contacted by post at the following address if you have a complaint:

The Hessian Commissioner for Data Protection and Freedom of Information
P.O. Box 3163
65021 Wiesbaden

The right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place insofar as it is technically feasible and the effort involved is proportionate to this right.

Information, deletion and correction

Within the framework of the applicable legal provisions, you have the right to obtain information free of charge at any time about your personal data stored by us, its origin and any recipients, the purpose of the data processing and, if applicable, you have the right to correct or delete this data. You can contact us at any time using the contact details provided above if you have any further questions about the processing of your personal data by us.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we generally need time to check this. For the duration of the review, you have the right to request that the processing of your personal data be restricted.
If the processing of your personal data by us was/is unlawful, you can also request the restriction of data processing by us instead of deletion.
If we no longer need your personal data, but you need it for the exercise, defence or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure.
If you have lodged an objection in accordance with Art. 21 (1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data by us, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

Hosting of our website

External hosting

We host our website with dogado. The provider is dogado GmbH, Antonio-Segni-Straße 11, 44263 Dortmund (hereinafter „dogado“).

The servers used for this purpose are also provided by dogado. Personal data collected on this website is stored in encrypted form on its servers. The stored data is primarily as follows:

IP addresses
Contact enquiries
Contact details
Meta and communication data
Names
Website accesses and similar data,

that can be generated via our website.

Further information can be found in dogado's privacy policy:

https://www.dogado.de/legal/datenschutz

The external host is used for the purpose of business management, contract fulfilment vis-à-vis our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f GDPR).

Conclusion of a contract for order processing

In order to guarantee data protection-compliant processing for the users of our website, we have concluded an order processing contract with the hoster.

Data collection on this website

Cookies

Our website uses so-called “cookies“. Cookies are, among other things, small text files and do not cause any damage to your end device. They are either stored temporarily for the duration of a session (so-called “session cookies“) or permanently (so-called “permanent cookies“) on your end device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser.

In some cases, cookies from third-party companies may also be stored on your device when you visit our website (so-called “third-party cookies“). These may enable us or you to use certain services of the respective third-party company.

Cookies that are required to carry out the electronic communication process (necessary cookies) or to provide certain functions that you have requested (functional cookies) or to optimise the website (e.g. cookies to measure the web audience) are used on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. We, as the website operator, have a legitimate interest in the use of cookies for the technically error-free and optimised provision of our website and the associated services. If consent to the storage of cookies has been requested, the cookies in question are stored exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR). Consent to this can be revoked at any time.

If cookies are generally deactivated, the functionality of this website may be restricted. Insofar as cookies are used by third-party companies or for analysis purposes, we will inform you about this separately in the context of this privacy policy and, if necessary, request your consent.

Cookie consent via a cookie consent provider (CCP)

Our website uses the cookie consent technology of a CCP, currently „Complianz GDPR/CCPA Cookie Consent“, to obtain your consent to the storage of certain cookies on your end device and to document this in a data protection-compliant manner.

The provider for the CCT “Complianz GDPR/CCPA Cookie Consent“ is: Complianz B.V., Atoomweg 6b , 9743 AK Groningen, Netherlands (hereinafter referred to as “CCP“).

When you enter our website, a connection is established to the CCP's servers in order to obtain your consent and other declarations regarding the use of cookies. The CCP then stores a cookie in your browser in order to be able to assign the consents you have given or revoke them. The data collected in this way is stored until you ask us to delete it, delete the CCP cookie yourself or the purpose for storing the data no longer applies. Mandatory statutory retention obligations remain unaffected by this. A CCP is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 para. 1 sentence 1 lit. c GDPR.

The data collected will be stored until you ask us to delete it or delete the Complianz cookie yourself or until the purpose for storing the data no longer applies. Mandatory statutory retention periods remain unaffected. Details on data processing by Complianz can be found at https://complianz.io/privacy-statement.

Server log files

The servers of the external hoster used by us automatically store information in so-called server log files, which your browser automatically transmits to us. These include

Browser type and browser version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
IP address

We do not merge this data with other data sources.

This data is collected on the basis of Art. 6 para. 1 lit. f GDPR. As the website operator, we have a legitimate interest in the technically error-free presentation and optimisation of our website - the server log files must be recorded for this purpose.

Contact form and forwarding of data for enquiries

If you send us enquiries via the contact form, your details, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. However, we will not pass on the following data and any other data received in connection with your enquiry to third parties without your consent:

First name and surname
E-mail address
Telephone no.
Address (optional)
Appointment requests (voluntary information)
Prescription enquiries (voluntary information)

We also store the following data at the time the message is sent:

The IP address of the user
Date and time of transmission

This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f GDPR).

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Mandatory statutory provisions - in particular retention periods - may remain unaffected.

Our website uses the Contact Form by WPForms plugin for the contact form. The provider is WPForms LLC, WPForms 7732 Maywood Crest Dr, West Palm Beach, FL 33412. The plugin offers a GDPR extension in the version used. The activated option deactivates all user cookies and prevents the IP address from being saved. A detailed description of the implemented GDPR measures can be found in the following article: https://wpforms.com/introducing-new-gdpr-enhancements-for-your-wordpress-forms/

Jameda

We have integrated jameda on this website. The provider is jameda GmbH, Balanstr. 71a, 81541 Munich (hereinafter referred to as jameda).

jameda provides an online appointment booking tool and we can integrate a seal of approval from jameda on our website. If you make an appointment with us online, the data you enter for this purpose will be stored on jameda's servers. Jameda also temporarily records your IP address, your referrer URL, the time of access and can determine that you have made an enquiry with us; this data is used exclusively for the technical provision of the service and is then automatically deleted again.

The use of jameda is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in making appointments as uncomplicated as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR / Art. 9 para. 2. lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device within the meaning of the TTDSG. Consent can be revoked at any time.

Enquiry by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax (contact enquiry), your enquiry including all personal data resulting from it (including name and contact details) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

The data you send to us via a contact request will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

Analysis tools and advertising

Hubspot CRM

We use Hubspot CRM on our website. The provider is Hubspot Inc. 25 Street, Cambridge, MA 02141 USA (hereinafter referred to as Hubspot CRM).

Among other things, Hubspot CRM enables us to manage existing and potential customers as well as customer contacts. With the help of Hubspot CRM, we are able to record, sort and analyse customer interactions via email, social media or telephone across various channels. The personal data collected in this way can be analysed and used for communication with potential customers or for marketing measures (e.g. newsletter mailings).

Hubspot CRM also enables us to record and analyse the user behaviour of our contacts and customers on our website. The use of Hubspot CRM is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in the most efficient customer management and customer communication possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device within the meaning of the TTDSG. Consent can be revoked at any time.

Details can be found in Hubspot's privacy policy: https://legal.hubspot.com/de/privacy-policy

Plugins and tools

YouTube

We integrate videos from the YouTube website into our website. The operator of the YouTube website is: Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4 Ireland.

When you visit our website on which YouTube is integrated, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. Furthermore, YouTube can store various cookies on your end device or use comparable technologies to recognise you. In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to record video statistics, improve user-friendliness and prevent fraud attempts. If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in our interest in an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time. Further information on the handling of user data can be found in YouTube's privacy policy at https://policies.google.com/privacy?hl=de

Adobe Fonts

Our website uses web fonts from Adobe for the standardised display of certain fonts. The provider is Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA (hereinafter “Adobe”)

When you access our website, your browser loads the required fonts directly from Adobe in order to display them correctly on your device. In doing so, your browser establishes a connection to Adobe's servers in the USA. This gives Adobe knowledge that this website has been accessed via your IP address. According to Adobe, no cookies are stored when the fonts are provided.

The data is stored and analysed on the basis of Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in the uniform presentation of the typeface on our website. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.adobe.com/de/privacy/eudatatransfers.html

Further information on Adobe Fonts can be found at: https://www.adobe.com/de/privacy/policies/adobe-fonts.html

You can find Adobe's privacy policy at: https://www.adobe.com/de/privacy/policy.html

Google Fonts

This site uses so-called web fonts provided by Google for the standardised display of fonts. The Google fonts are installed locally. There is no connection to Google servers.

Google Maps

We use the map service Google Maps via an API. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in our interest in an appealing presentation of our online offers and in making it easy to find the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR. Consent can be revoked at any time.

You can find more information on the handling of user data in Google's privacy policy: https://policies.google.com/privacy?hl=de.

Sound Cloud

Plugins from the social network SoundCloud (SoundCloud Limited, Berners House, 47-48 Berners Street, London W1T 3NF, United Kingdom) are integrated on our website. You can recognise the SoundCloud plugins by the SoundCloud logo on the relevant pages.

When you visit our website, a direct connection is established between your browser and the SoundCloud server once the plugin has been activated. SoundCloud then receives the information that you have visited this website with your IP address. If you click on the „Like button“ or „Share button“ while you are logged into your SoundCloud user account, you can link and/or share the content of this website with your SoundCloud profile. This allows SoundCloud to associate your visit to this website with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by SoundCloud.

The data is stored and analysed on the basis of Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in the widest possible visibility in the If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device within the meaning of the TTDSG. Consent can be revoked at any time.

The UK is considered a safe third country under data protection law. This means that the UK has a level of data protection that corresponds to the level of data protection in the European Union.

Further information on this can be found in SoundCloud's privacy policy at:

https://soundcloud.com/pages/privacy

If you do not want SoundCloud to associate your visit to this website with your SoundCloud user account, please log out of your SoundCloud user account before activating content from the SoundCloud plugin.

Google reCAPTCHA

We use „Google reCAPTCHA“ (hereinafter referred to as „reCAPTCHA“) on our website. The provider is Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland.

The purpose of reCAPTCHA Version 2 is to check whether the data input on our website (e.g. in a contact form) is made by a human or by an automated programme. For this purpose, reCAPTCHA analyses the behaviour of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. To analyse this, reCAPTCHA evaluates various pieces of information (e.g. IP address, time spent on the website by the website visitor or mouse movements made by the user).

The data collected during the analysis is forwarded to Google. The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place. The data is stored and analysed on the basis of Art. 6 para. 1 lit. f GDPR.

We have a legitimate interest in protecting our website from abusive automated spying and SPAM. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

For more information about Google reCAPTCHA, please refer to the Google Privacy Policy and the Google Terms of Service at the following links: https://policies.google.com/privacy?hl=de and https://policies.google.com/terms?hl=de.

Status: September 2022